Ask us anything

You pick the item on Taobao, Tmall or JD and send us the link. We quote the landed cost, you pay us in USD, and we place the order with our own account, receive the goods at our warehouse in China, consolidate the parcels and ship them to your address. You own the goods from the start: we sell the service, not the product.

We order in two batches a day, at 09:00 and 21:00 Beijing time. Your order enters the queue once payment clears and is bought inside the next window. That waiting time is also your chance to change or cancel: nothing has been bought on the marketplace until the window runs.

No. There is no signup, no password and no login. Your cart is identified by a private link we give you; save the link and it also works on another device. Order lookup uses the three-factor check instead of an account.

8% of the item price as a service fee, with a $2.99 minimum, plus a small exchange-rate spread of about 2%. Freight is billed at the real weight-based rate for the channel you pick. Chinese domestic shipping is passed through at cost, with no markup. Consolidation is free and quoting is free.

By billable weight: the greater of actual weight and volumetric weight (L x W x H divided by the carrier divisor). Bulky but light items are therefore charged by volume. The quote shows an estimated weight; after the parcel reaches our warehouse we weigh it, photograph it and recalculate on the channel you locked in.

The first payment covers the item, the service fee and an estimated freight. Once the parcel arrives we weigh it and recalculate the freight on your channel, then charge or refund only the difference. If the real freight is lower than the estimate we mark a refund instead of asking for more money.

Two channels: PayPal or digital assets. The payment page shows the exact amount for your stage (first payment or freight balance). We never ask for card details by email or chat.

You do. ProxyBao is not the importer of record: we do not clear customs for you and we do not pay duties or taxes. Import duty, taxes and related fees are the recipient's responsibility. The duty figure in your quote is an estimate for budgeting; we can optionally advance duty as a separate service.

Counterfeits and brand replicas are refused outright. Lithium batteries, liquids, powders, food, medicines, knives and aerosols are restricted and depend on the channel. Screening runs before quoting, again at checkout and once more before purchase; if the item is not accepted you hear it before paying.

Transit depends on the channel: economy air is roughly 15-25 days, standard air 8-14 days, express 4-7 days after dispatch from our warehouse. Add the seller's shipping time to us and our twice-daily ordering windows. We quote a range, never a single promised day.

Yes, that is what consolidation is for. Save each item to your cart; parcels arriving at our warehouse from different sellers can be packed into one international shipment to the same recipient. Consolidation itself is free: you pay one freight charge on the combined weight.

Free storage is 30 days from arrival. After that a storage fee of $0.5 per kg per day applies. If international freight is still unpaid 60 days after arrival, and we have notified you three times, the parcel is treated as abandoned under our terms.

Message us with your order number. We supply the evidence chain (item snapshot, packing photos, tracking, delivery scan) and open a claim with the carrier. Optional insurance at 2% of declared value is available at quote time and speeds this up.

Yes, until we have actually bought the item. Before the next ordering window you can cancel or change the specification and quantity for a full refund. Once the item is bought and the seller has shipped it, cancellation depends on the seller's return policy and return freight is at your cost.

Use the order lookup page with three things: the order number (PB plus date plus code, e.g. PB261022A3F9C1), the recipient name and the phone number used at checkout. All three must match. We also email you at each milestone, including the tracking number when the parcel is dispatched.

No. Marketplaces list extended warranty, care plans and paid returns; we do not select any of them by default, because for overseas buyers one claim usually costs more in round-trip shipping than the item is worth. If you want one, say so in the order note or message us and we will add it.

Use the contact page and leave your email. We reply within 12 hours Beijing time, Monday to Saturday. Include your order number if you have one; it speeds everything up.